More on Insight. Our senses are not uni-dimensional.
Posit this: the 4th dimension is the world of our senses. The place where sight, smell, taste, hearing and touch combine in neural ways. That is what separates experience from computer simulation – no matter how good.
Think on it.
Customer centricity suggests customer awareness and awareness to me suggests deep human understanding.
And think on this quote from the article: “Our job is to be behaviorists and psychologists. We constantly have to be reminding ourselves that we tend to be geek types and our customers are not,” Ehtisham Rabbani, VP product strategy and marketing LG Electronics.
Interestingly there is a growing web business in optimizing web experience through observing user behavior in focus groups and one on one sessions… Think on that.
Again, none of this negates data; analytics; modeling and such – to the contrary – it’s the combination that makes it more powerful.
Either alone is lacking.
But I do believe it has to start with the basic human truths
Technology by itself begins to sound awfully philosophical;
Aristotle maintained that women have fewer teeth than men; although he was twice married, it never occurred to him to verify this statement by examining his wives’ mouths.
And there you have it!