Solve This: What All Tech Giants Rely on for Success Except Apple

I know everything about you. My AI will use all that I know…everything and more…to enhance your experience with me…to create more meaningful interactions…more immersions…in short…to get you to buy more. What’s wrong with this picture? On the most elemental of levels…you don’t know everything…not even close, and simply from a PR point of view…

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Uber CEO’s Time-Out Is a Wake-Up Call to Us All

The HBO sitcom Silicon Valley merged with reality as Dan Lyons, a longtime journalist who has written the show for two seasons, recently said about Uber: There’s a general sense in Silicon Valley, and there has been for five to 10 years, that it’s all about growth…. Not just reasonable growth, but hypergrowth. Do anything…

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Disappearing Photos Tell No Tales

Monday May 29 is Memorial Day in the United States. While it has become, to many, an entitled day off to shop sales and organize a BBQ, the day (last Monday in May) was originally conceived and remains a day of remembrance for those who have given their lives in service to the USA. Many…

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Fyre Festival Blows the Celebrity-Endorser Whistle

I was going to write about digital social media and the misplaced blame it receives for so many of our societal ills…which are getting worse…the ills, that is. However, an event of the past week directly links to my prior post and, in my estimation, underlines, highlights and confirms my deeply held belief that our…

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Fake News Is More Pervasive Than You Think!

Fake news has become a cause du jour. A hand-wringing, holier-than-thou, accusation-laden, finger-pointing cause. Yet, let’s be honest…clearly there is 100% fake news out there, as there has always been. Some of it is propaganda (a la Orwell’s 1984), has no basis in anything, with a desire to disrupt in big and dangerous ways, and…

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You Too Should Make Money From Google!

No doubt, no matter where you are in the world, you have followed the debate in the United States around online privacy and the ability (or not) to sell your personal data. “What privacy?” you might rightly ask. Google and Facebook already track our every click and swipe and sell our information to anyone with…

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Why Customer Service is Your True Competitive Edge

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” So says Jeff Bezos of Amazon fame. Think about it. From one-click shopping onwards, the focus of Amazon has been on making the buying experience simpler. As I have written before, Amazon is…

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What Makes The Snap IPO Even More Interesting?

Imagine if the torrent of tweets we have become inured to disappeared after 10 seconds. One can only wonder what the political climate of the United States might be like today… Or, say you were a mega-diva like Madonna and you chose to launch your latest collection of songs with a video that was ephemeral……

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Attention Spans Dwindling, Processing Power Increasing. Are We Becoming More Like Our Primal Ancestors?

“[What information consumes is] the attention of its recipients. Hence a wealth of information creates a poverty of attention.” -Herbert Simon, Nobel winner, Economics (1978) Think about that for a moment. Since the advent of movable type heralded the evolution of readily accessible information, our senses have been assaulted with ever-growing, ever-changing sources of information…

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Downton Abbey Inspires an App?

How do I begin 2016? Big Data? Drones? IOT? Need it now? More mobile? Post-digital? Pre-apocalypse? More on Star Wars and Adele? Nah… Instead I opted for a great story. One that encompasses everything that I love and admire about the age we live in and an age that is past. 2016 begins the sixth…

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Language is how we communicate. Language can be spoken, signed and sung. Language can be pictures — fashion or food. DNA is a language of sorts. So is computer code. And while we think it’s uniquely human, it may not really be so… “Thinkers such as Rousseau have argued that language originated from emotions while…

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Why the Apple Watch Works

I don’t know about you, but I love watches and I own a few…my wife would say more than a few…. Some are simple, like the one I wear during the summer at the beach: waterproof, colorful rubber wristband, colorful face and dials, thick and sturdy – perfect for the task of taking my grandkids…

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The Biggest Game-Changer in Online Commerce…?

Do you know what is driving higher conversion rates on e-commerce sites? Big data, from multiple sources in real time, crunched by powerful programs that ultimately recommend products to you based on where you are, what you have bought in the past, what people like you are buying right now, the weather, your travel plans…

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Lessons from CES: It’s Always All About People

I have just returned from Las Vegas where I joined tens of thousands of gamblers on their yearly pilgrimage, looking for, praying for, the Big Bet. To give you context, I was attending the annual CES (Consumer Electronics Show) – an event that I have been attending since 1996; and to give you some more…

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The JetBlue Blues

For 2015: A new concept in customer service and personalized experiences. You go shopping for clothes… You can go basic and buy something that really doesn’t fit, because it’s been cut narrow to save you money, if you don’t mind the tightness; but you can pay more and buy one with the extra material that…

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How to Fill an Empty White Board

“EUREKA!!!!…I Have Found It!!!” The word eureka as an exclamation (and its meaning from the Greek) is attributed to Archimedes…who according to the story…“discovered” an accurate means of measuring the volume of irregular objects as he lowered himself into his bath (not tub – we are talking serious Greek Bath here) and ran naked and,…

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