Robots Are a Given… What About You?

Maybe it’s the Trump effect and the focus on job creation or it’s the resurrection of jobs (once lost to technology) and the obvious cynicism that predicates a return in mass numbers to an old state. Perhaps it’s the financial analysts touting AI (artificial intelligence) as the new frontier in order to create the next…

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Why Customer Service is Your True Competitive Edge

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” So says Jeff Bezos of Amazon fame. Think about it. From one-click shopping onwards, the focus of Amazon has been on making the buying experience simpler. As I have written before, Amazon is…

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The Threat of WMDs is Very Real

WMDs. Remember that term? Weapons of mass destruction…a catalyzing fear of the Bush US Presidency and the driving force behind the Iraq War. The fear of WMDs was so deep and primal that an almost unprecedented bi-partisan group of US politicians supported the war to find them. “Simply stated, there is no doubt that Saddam…

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What Makes The Snap IPO Even More Interesting?

Imagine if the torrent of tweets we have become inured to disappeared after 10 seconds. One can only wonder what the political climate of the United States might be like today… Or, say you were a mega-diva like Madonna and you chose to launch your latest collection of songs with a video that was ephemeral……

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A Music Lesson for Business Disruption

I admit it. Full confession. I have become obsessed with the cover of a song. Not just any song, mind you…an old song, an old famous song, an old famous song written and sung originally by legends and recently covered by a band and singer whose musical ethos is 180 degrees in the opposite direction….

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Attention Spans Dwindling, Processing Power Increasing. Are We Becoming More Like Our Primal Ancestors?

“[What information consumes is] the attention of its recipients. Hence a wealth of information creates a poverty of attention.” -Herbert Simon, Nobel winner, Economics (1978) Think about that for a moment. Since the advent of movable type heralded the evolution of readily accessible information, our senses have been assaulted with ever-growing, ever-changing sources of information…

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Polls Predictably Wrong… Again

So what was it that made it so hard to predict the recent US election that caught the data scientists; the media; the pollsters; the pundits and the bettors by surprise much like Brexit did in the UK a few short months ago? Could it be as New York Times (who got it dreadfully wrong…

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Downton Abbey Inspires an App?

How do I begin 2016? Big Data? Drones? IOT? Need it now? More mobile? Post-digital? Pre-apocalypse? More on Star Wars and Adele? Nah… Instead I opted for a great story. One that encompasses everything that I love and admire about the age we live in and an age that is past. 2016 begins the sixth…

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Resolved: Social Networks Should Fight Terrorism…Or Not…

“Goodwill towards all men”…in the nonsexist, nongender-specific and gluten-free way…before the knee-jerkers call me out for not being PC… “Goodwill” seems to be a reasonable wish and an admirable goal for all of humankind…no? That will be my only point – the rest I leave up to you, dear reader. Here is the question, the…

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01001111 00100000 01010010 01101111 0110110…*

Language is how we communicate. Language can be spoken, signed and sung. Language can be pictures — fashion or food. DNA is a language of sorts. So is computer code. And while we think it’s uniquely human, it may not really be so… “Thinkers such as Rousseau have argued that language originated from emotions while…

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Google…Jeans

I love the way we use the word platform today. In fact, according to Google the use of the word has skyrocketed over the years…particularly as it became a metaphor for developing ideas and products that shared some common core. What I love about the word platform is the visual imagery it calls to mind….

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Memory, Karma and Desire

Every year, around this time, as the United States approaches its national day of commemoration…for those who have given their lives in the various wars fought by US troops…aptly called Memorial Day…I am struck by the nature, the very essence of memory and what it really means, what it can achieve and the flip side…

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Generation World Loses a Champion

They are ageless. Age does not define them…nor is it central to who they are. They are empowered. They believe it’s up to them to make their lives meaningful. They are global citizens. Borders are for maps…their interest in other cultures is as important as their own. They are self-directed. Success is about how you…

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Why the Apple Watch Works

I don’t know about you, but I love watches and I own a few…my wife would say more than a few…. Some are simple, like the one I wear during the summer at the beach: waterproof, colorful rubber wristband, colorful face and dials, thick and sturdy – perfect for the task of taking my grandkids…

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My Kind of Pi…With Ice Cream on Top!

It was just 9:26:53 p.m. on March 14, 2015, and I have officially celebrated the second transcendent moment of Pi Day…the first being that same time a.m. this morning…. Some are calling it the Pi Second…although there is a controversy around the p.m. celebration, as the numbers don’t work if you follow a 24-hour clock…….

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Don’t Blame the Messenger

What separates the good guys from the bad guys? Hollywood once made it really easy because all the good cowboys wore white hats while the bad wore black ones. Wish it were so easy in our world. And I wish that the answer was technology… But it just ain’t that simple. Technology in and of…

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