Archive for the ‘Ad Tech’ Category

Monday, April 1st, 2013

Does Facebook Know it’s Mobile?

Facebook is a mobile company. Already. FULL STOP. In fact, as much or more so than AT&T or Vodafone or Telefonica or whatever local carrier you use in your country or region. In fact, as much as Google or Microsoft or Samsung or Nokia – only different.

So I am mystified by the digibabble and speculation surrounding a potential Facebook phone – whether a good idea or bad is a secondary issue – and the continued chatter and noise that refuses to acknowledge what is versus the continued hope for what might make money for investors with little or no value for users like you and me.

First and foremost – more photos and status updates are posted to Facebook from mobile sources than from computers – DUH!!! Why is this a surprise? Why is it even written about? If all we did was sit at our desks…think about how boring life and Facebook would be…we are all out and about – restaurants, shows, museums, movies, stores (yes…stores), parks, vacations, sports events, you name it – with our friends, significant others, families – whomever – OF COURSE WE POST…that is the point – NO?

Cell phones began our liberation and smartphones continued our exodus from slavery to freedom. No longer were we chained to cables and no longer were we limited to voice calls.

The carriers were at a loss – they wanted greater value than they could get from a mere pipeline – they wanted to charge premium prices for the data they carried – and while they were the original abolitionists of the tyranny of place – they became complacent…collected fees and engaged in price wars. Meanwhile the Googles and Apples of the world were re-imagining the way we untethered.

Search went local – as did we – and as we go, so goes Facebook and Instagram and just about every other social platform idea you can think of – not to mention those that were created to be obviously walkabout like Foursquare, Waze and OKCupid, which allows people to scout dates based on their location.

Bottom line: Facebook is mobile – as mobile as you and me. What they haven’t figured out is how to charge for it – make money from advertising – create bigger shareholder value…although I’d bet most of us agree that user value is still fairly high….

All of which leads us to the matter of the Facebook phone. WHY? Limit development to one maker of hardware? Limit access to holders of a piece of plastic and metal? CRAZY!

Access is in fact the new ownership – who cares what hardware I have so long as I can access the Facebook platform? Make me better apps, more useful sharing tools and YES, please figure out how to deliver me the right advertising in the right way so you can make some money and continue to develop your platform and not end up charging me for access….

GUYS – follow the content…please – don’t follow the analysts who still don’t get what mobile is….and who only want to drive stock price, not user value…Listen:

“The only reason I made a commercial for American Express was to pay for my American Express bill.” Peter Ustinov

I hope that Facebook doesn’t lose the plot….

What do you think?

  • David, totally agree. FB has been late to the game in figuring out that everything is mobile, when I am sitting at my desk it is only another view into my connected world. Until recently FB mobile client did not allow for me to create a group! It said go to a computer...at least that is fixed. I have been using ...
Monday, March 18th, 2013

Remember Cell Phones?

Do you remember cell phones?

We used to use them to make calls….

Today we have smartphones.  We use them to communicate, but also to take pictures, consume content, play games, buy and sell stuff, find our way, store data and get advertised to….

We pontificate on mobile – it’s here! Its time has come! It’s the future…you know the drill.

Frankly, it’s a lot of digibabble – and I thought it might be interesting to do a little archeological digging and uncover the roots of this “new and amazing” trend, so that we can burst the digibabble and really get to its power and possibility.

Where to begin?

How about with this….

WE ARE MOBILE…LIFE IS MOBILE…THE WORLD EXISTS BECAUSE OF MOBILITY….

If you begin everything with the Bible – the first mobility began with Adam and Eve getting thrown out of the Garden of Eden.  You can imagine the scene:

God: Get out—

Adam (maybe Eve, not clear): OK big guy, but how are we going to stay in touch and find our way around?  You try and get an iPhone out there….

For those with a more historical bent – here is what Wikipedia says:

“Pre-historical migration of human populations began with the movement of Homo erectus out of Africa across Eurasia about a million years ago. Homo sapiens appear to have colonized all of Africa about 150 millennia ago, moved out of Africa some 80 millennia ago, and spread across Eurasia and to Australia before 40 millennia ago. Migration to the Americas took place about 20 to 15 millennia ago, and by 1 millennium ago, all the Pacific Islands were colonized. Later population movements notably include the Neolithic revolution and Indo-European expansion, part of which emerges in the earliest historic records.”

And that was only the beginning – there were great migrations in medieval times (despite the common thinking that there wasn’t); there were the Ages of Exploration and Colonialism and, of course, we have seen the modern-day migrations to urban centers and then back out again and then back in again and then back…you get the picture.

We have seen the explosion of populations and commuting through traffic jams and work forces covering distances that were once prohibitive, and the advent of relatively cheap, safe and efficient travel (wishful thinking).

And all of the above suggests a mobility that is in our DNA – core to our being – part of the human experience and critical to what has shaped and will continue to shape the world.

In a paper written in 1997 for the MIT Center for Technology, Policy and Industrial Development and the MIT Joint Program on the Science and Policy of Global Change, the following prediction was made:

“Today, world citizens move 23 billion km in total; by 2050 that figure grows to 105 billion.”

INSIGHT – Oh My God – people are mobile…what an opportunity….

Now let’s move on to devices…whatever you call them.

Interestingly, car phones existed in the 1930s and anyone who has ever studied the newspaper and radio drama culture of the United States in the 1930s knows that the famous Police Detective Dick Tracy used a watch phone actually introduced in 1946….

However – where you and I enter the story is on April 3, 1973, when Martin Cooper – considered the “father of the cell phone” – demonstrated the practicality of the device by making the first street call of its type ever outside the Hilton Hotel in Manhattan:

“As I walked down the street while talking on the phone, sophisticated New Yorkers gaped at the sight of someone actually moving around while making a phone call. Remember that in 1973, there weren’t cordless telephones, let alone cellular phones. I made numerous calls, including one where I crossed the street while talking to a New York radio reporter – probably one of the more dangerous things I have ever done in my life.”

It’s a great story and worth reading – and it’s equally interesting to look at the phone and its size – like a brick – and contemplate the issues of battery life. Some things never change….

The digibabble buster is simple – Cooper changed the way we make calls because we now call person to person – and not place to place.  He didn’t just stumble on this by accident – he understood the human need and in an interview with CNN many years later, he said:

“…the personal telephone – something that would represent an individual, so you could assign a number not to a place, not to a desk, not to a home, but to a person. People want to talk to other people – not a house, or an office, or a car. Given a choice, people will demand the freedom to communicate wherever they are, unfettered by the infamous copper wire. It is that freedom we sought to vividly demonstrate in 1973.”

And there you have it – the biggest insight of all – written about today as if it’s new and unique to our times and way too often linked to pronouncements and articles and unveilings of all kinds, most of which I’d argue miss the essential – it’s personal – not as in I have your data and I can send you an ad – but personal as in it’s mine as a person.

Phones got smaller; batteries got better – phones got bigger again; batteries got worse – we added more features, more functionality, more confusion.

We call everything that can move “mobile,” really meaning the phone and forgetting about everything else, but make little distinction between usage – and talk screens, not “person.”

The real mobile innovators, such as the Human Dynamics Lab at MIT, are using phone data to predict human mobility – to help you know when you might get sick and to uncover deep physiological insights into behavior – they get it – and they use the term cell phone – no digibabble….

Listen:

“One should use common words to say uncommon things.” Arthur Schopenhauer

Help me!

What do you think?

Monday, October 1st, 2012

Castles in the Cloud

Have you been lost more than usual the past week or so?

Have you turned right when you should have gone left; found yourself on the wrong side of the road or in general wondered where the hell you were?

If so, chances are you have the new Apple iPhone 5 and have used its iO6 launched Maps app originally described as “the most powerful mapping service ever.”

Read the letter that follows from Tim Cook – Apple’s CEO – and you will understand why you found yourself at the local garbage landfill and not at the new restaurant you had waited weeks to get reservations for:

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

And follow this link to see why I said “originally described as ‘the most powerful mapping service ever’”:

Bottom line, you have to give Apple enormous credit for quickly owning up to their massive mistake and even more credit for connecting all the dots – including the product description – while at the same time providing what I think is ballsy customer service (ballsy to some – to me this should be standard – give up the pawn to own the king) by sending you to competitors who actually have great mapping apps.

But here is the thing – Apple gets it – RIGHT? Of course they reacted as they did, or why else would they be the most valuable company on the face of the earth?

To me that is not the question – nor is their exemplary reaction the only lesson to take from this debacle – although many should – business, politics, personal – be quick and honest!!!!

To me the real question is around the world of beta and the unadulterated hype that we live in.

You see, we have become so used to decimal-notated releases that we blindly accept whatever we are told and put up with inferior products and services that we would never accept in our off-line real world.

Imagine buying clothing and having the sleeves fall off or the zippers not work; or going to a new restaurant and getting food poisoning; or getting on a plane and having the engines not work….

And yes – by the way – all of those things do happen – but our reactions are different and our immediate feedback as a means of input into the next version is usually harsher, with way greater consequences.

The graveyards of poorly executed and produced products, bad tasting foods, out-of-control fashion and harmful services are chock full of the things we as consumers/users/buyers have sent to perdition.

Apple is lucky – at the end of the day this was only an app – and it seems that the majority of product reviews are positive – I have one and its form factor alone is a step up – although the charger…come on guys!!!!! Oh well….

But the notion that anything they do – or anything any of the tech community does in the “cloud” – is a step up for humanity is nonsense.

So here is a lesson from two centuries ago – it is almost as if Thoreau had prescient vision into our world…listen:

“If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” Henry David Thoreau

So Apple – and all – even today – even in our beta accepting world – we still need the foundations and my bet is we always will….

What do you think?

  • Apple had sound business reasons to rush the new phone (and accompanying app) into market, though certainly made a huge mistake in over- rather than under-selling it. They didn't need to hype their map to sell millions of iPhone 5's; they should've positioned the map as the beginning of a (free) new product that would improve quickly over time. This ...